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Terms of Service
Last updated September 11, 2026. Version 2026-09-11.1. These terms describe services provided by DC Visual Productions LLC (we, us) and apply to the particular service you book. Your accepted package or written quote sets the scope, price and deliverables. A signed project agreement controls a specific conflict, subject to rights that the law does not allow either party to waive. Sending an inquiry does not reserve a date, authorize a charge or commit you to a paid project.
ARTICLE I — BOOKING AND DEPOSITS
1.1 A paid booking reserves the confirmed date when the required deposit is received. An inquiry or sample request alone is not a confirmed booking. The person booking must be at least 18 and authorized to act for the client; a parent or guardian must contract for a minor.
1.2 The deposit is 50 percent of the selected base package price and is credited toward the total. Optional add-ons are billed on the balance, not the deposit. You may pay in full where the booking offers that option. Published package prices and inclusions at booking remain part of the agreement; changes or additional charges require your agreement.
1.3 Deposits reserve production time and are normally non-refundable for client cancellation, subject to Article II, our cancellation obligations and applicable law. The package balance, including agreed add-ons, is invoiced after delivery unless a different schedule was expressly agreed before booking. The invoice states its due date.
1.4 Stripe processes online payments. Any financing or buy-now-pay-later arrangement is a separate agreement with its provider. We cannot promise eligibility, a particular financing option or its repayment terms.
1.5 Custom work is scoped and priced in writing. A custom-project deposit and total must be disclosed and accepted before payment; a deposit does not authorize an undisclosed price increase. Rentals require an agreed item list, rental period, price and separate equipment agreement.
1.6 For monthly services, the initial 50 percent payment applies to month one. Ongoing scope, billing and any renewal authorization are agreed in writing; a first-month booking alone does not authorize indefinite automatic charges. Ongoing monthly billing is in advance, with 30 days notice to cancel unless the accepted plan or applicable law provides a more favorable right.
1.7 Northern New Jersey and New York City carry no travel fee. Travel outside that area and any location, permit or third-party charges are identified and agreed separately. Serving NYC does not mean drone flight is available at every location.
ARTICLE II — CANCELLATION AND RESCHEDULING
2.1 Email dylan@dcvisualpro.com to cancel or request a new date. You may reschedule once without a rescheduling fee with at least 48 hours notice, subject to availability; your deposit carries over. Weather or airspace delays under Article IV do not use up that client-requested reschedule.
2.2 For a client cancellation more than seven days before the shoot, the deposit is normally retained. For a cancellation seven days or less before the shoot, the cancellation amount is no more than 50 percent of the agreed project total, with the deposit credited against it, not added to it. A signed project agreement may set a different, lawful cancellation schedule disclosed before booking.
2.3 A retained amount must be reasonable compensation for the reservation and cancellation loss, not a penalty or double recovery. We account for work avoided, costs saved and replacement bookings where required by law. Any overpayment is refunded; statutory refund rights remain available. A no-fault cancellation by us or an event under Article XVI is handled under those articles.
2.4 If a shorter-notice reschedule is possible, any charge or changed scope must be agreed before the change is confirmed. A reschedule cannot be guaranteed for a date that is already booked.
ARTICLE III — PAYMENT AND LATE BALANCES
3.1 Pay the balance by the due date on the invoice, following the schedule agreed at booking. A payment dispute does not change the deliverables or permit undisclosed charges. Please identify any disputed item promptly so we can investigate.
3.2 If an undisputed balance remains unpaid 14 days after its due date, we may pause further work after written notice until it is paid. Any resulting schedule adjustment will be communicated. This does not retroactively change an agreed promise to invoice after delivery.
3.3 For a business client, a late charge of up to 1.5 percent per month, without compounding, may apply after 30 days overdue only if expressly agreed in writing and lawful for that transaction. These website terms do not impose an automatic late fee on personal, family or household bookings. Collection costs or attorney fees are recoverable only where a valid agreement and applicable law or a court authorize them.
3.4 You retain applicable card, payment-provider and consumer dispute rights. Contacting us first is encouraged but is not a condition of exercising those rights. We may give the provider accurate booking, payment and delivery records when responding to a dispute.
ARTICLE IV — WEATHER AND DRONE OPERATIONS
4.1 Drone services are conducted under applicable FAA rules by or under the supervision of a qualified remote pilot in command. The pilot retains final authority over the aircraft and flight safety. A client cannot direct a flight that the pilot considers unsafe or unlawful.
4.2 Before flight, the pilot assesses weather, airspace and restrictions, people and property, the aircraft and control system, and emergency procedures. Required airspace authorizations, operating permissions and site permissions must be in place. Part 107 certification is not blanket permission to fly everywhere; NYC takeoff and landing permits and other local requirements may apply.
4.3 We may delay, change, stop or decline flight because of weather, visibility, crowds, aircraft traffic, restrictions, equipment condition or other safety concerns. The aircraft must yield to other aircraft; the pilot may land, divert or take other lawful emergency action as needed. Client shot requests, schedules and deadlines never override those duties.
4.4 Weather or airspace delays reschedule the affected aerial portion at no additional charge, subject to mutual availability, and the associated deposit carries over. If a safe, lawful alternative date cannot be agreed, we refund payments allocated to the unperformed portion. A substitute ground shoot or changed deliverable requires agreement.
4.5 A particular aerial shot, exact flight path or flight on a particular date cannot be guaranteed. Safety decisions do not excuse negligent operation, failure to obtain permissions we agreed to obtain, or other duties imposed by law. Article XVI does not treat avoidable failures in our preparation as events beyond our control.
ARTICLE V — SAFETY ON SET
5.1 We may refuse or pause unsafe, unlawful or uninsured activities, including unsafe roofs or structures, unlawful access and hazardous conditions affecting people or equipment. The client must disclose known site hazards, restrictions and relevant safety rules before the shoot and arrange a safe area where reasonably within the client's control.
5.2 We will communicate a safety issue and, where practical, allow it to be corrected. Immediate danger may require stopping without advance notice. Each party remains responsible for its own conduct; our crew and pilot retain their own safety duties.
5.3 If a shoot must be paused or rescheduled, we first seek a safe alternative and carry the deposit to an agreed new date. Any charge for client-caused lost time must reflect agreed rates and reasonable loss, with no duplicate charge. No-fault inability to complete work follows Articles IV, VI and XVI.
ARTICLE VI — RIGHT TO DECLINE OR END A BOOKING
6.1 We may decline or end work involving abuse, harassment, threatening or discriminatory conduct, unsafe intoxication, unlawful requests, material misrepresentation, missing permissions the client agreed to obtain, or a material unagreed change in scope. This right is exercised consistently with applicable nondiscrimination law.
6.2 Where practical and safe, we explain the issue and give a reasonable opportunity to correct it. For a client-caused termination, we provide an accounting of completed work and reasonable cancellation losses under Article II, credit payments already made and refund any excess. Ending a shoot does not automatically make the entire unpaid price due.
6.3 If we decline or cancel before work begins for a reason not caused by the client, payments for that work are refunded in full. If illness, equipment failure or an emergency prevents attendance, we notify you as soon as reasonably possible; you may accept a mutually agreed new date or a refund for the unperformed work. This does not exclude other remedies the law preserves.
ARTICLE VII — DELIVERY AND REVISIONS
7.1 Your selected package determines the deliverables. Standard delivery is within seven days, Plus within five days, and Pro provides a first cut within 48 hours; the Pro promise is a first cut, not completion of all requested revisions. Days mean calendar days. The agreed timeline runs from completion of the shoot and receipt of necessary client materials, unless the package specifies otherwise.
7.2 Standard includes two revision rounds. Plus and Pro include unlimited revisions within the agreed project brief, with no 14-day revision cutoff. Unlimited revisions do not include a new shoot, a different project or a replacement concept outside that brief. We confirm any genuinely additional scope and price before doing chargeable work.
7.3 Photo packages retain their published inclusions: Standard 25 edited photos, Plus 40 and Pro unlimited edited photos from the agreed session. Relevant Pro raw files or footage remain included. Video and combined packages retain their advertised inclusions; these terms do not reduce them.
7.4 Student, drone, editing, listing, sample and monthly services follow the delivery and revision promises displayed for that specific service or agreed in its quote. For example, a Pro deadline is not the deadline for every drone or editing product. Weddings, construction and other custom work are scoped individually.
7.5 We tell you promptly if missing materials, requested changes or other circumstances affect the schedule and agree any necessary adjustment. Rush and same-day options apply only when offered and confirmed. Client feedback helps us finish revisions; silence is not automatic approval, and corrections needed to meet the agreed brief do not become chargeable merely because time passes.
ARTICLE VIII — RAW FOOTAGE AND FILE RETENTION
8.1 Download and back up your delivered files. Our standard archive period for project files and raw footage is 12 months after the latest delivery, and re-sending available delivered files during that period is free. After that period, files may be deleted unless a longer agreement, an outstanding service obligation or legal preservation duty requires them. The archive period is not a revision deadline.
8.2 Pro includes the raw files or footage stated for its selected media. Drone/operator and other services that expressly include raw material also retain that inclusion. Raw material is otherwise included only where the accepted package or written agreement says so; editing project files, licensed source assets and software are separate unless expressly included.
8.3 Raw material is delivered in its captured form and may require compatible software or further editing. Delivering a copy of a raw file does not by itself transfer copyright. Article XI and any agreed work-for-hire or assignment terms determine usage and ownership.
8.4 We do not promise indefinite storage of every file. For Plus and Pro, we retain the assets needed to honor the agreed unlimited in-scope revisions beyond the standard archive period unless a different arrangement is expressly agreed with you. An expired download link does not shorten the archive period; contact us for an available replacement. Nothing here removes agreed file-handling duties or required legal preservation.
ARTICLE IX — MUSIC AND LICENSED ASSETS
9.1 Music, sound effects, fonts and stock assets are used under licenses appropriate to the agreed delivery and use. Third-party rights remain with their owners; a finished-film license does not automatically permit extracting or independently reusing a soundtrack or stock asset.
9.2 Tell us before production about intended paid advertising, broadcast, resale or other specialized distribution so the necessary rights and any agreed additional licensing cost can be confirmed. We remain responsible for licenses we undertake to obtain.
9.3 For material you provide, you confirm authority to authorize its use for the project and must disclose restrictions. Do not provide music merely because it is available on a streaming or social platform. Notify us of a rights claim so we can investigate and cooperate on a correction; no party is made responsible for the other party's independent infringement.
ARTICLE X — CREATIVE APPROACH
10.1 We exercise professional judgment over shot selection, editing, pacing, color and finishing within the agreed brief. Tell us about essential moments, restrictions, reference styles and intended uses before production. We work to the agreed deliverables but cannot guarantee every spontaneous moment or a result prevented by lawful venue restrictions or factors beyond reasonable control.
10.2 In-scope revisions remain subject to Article VII. New locations, extra coverage, a new concept or other additional work must be agreed in writing, including any price and schedule change. An example portfolio piece is a style reference, not a promise to reproduce circumstances outside the booked scope.
10.3 We may use an additional operator or assistant where needed and remain responsible for the contracted service. We do not guarantee sales, audience growth, platform reach, search rankings or another commercial result from the delivered work.
ARTICLE XI — OWNERSHIP AND USAGE
11.1 After full payment, you receive the delivered files and rights to use them for the purposes stated in the accepted package or project agreement. A business project includes the agreed business marketing use; a personal project includes the agreed personal use. Agreed rights are not reduced by a general statement elsewhere on this site.
11.2 Unless a signed assignment or valid work-for-hire agreement provides otherwise, copyright and production project files remain with their respective owners. Buying a file or paying for a session is not by itself a copyright transfer. Where a booked operator service advertises work for hire, we will document the promised ownership arrangement, including a written assignment where needed, without treating it as an unpurchased extra.
11.3 Public portfolio, advertising or stock use must respect the project agreement, confidentiality and required permissions. We obtain required written releases for promotional use of an identifiable person, and parent or guardian authorization where applicable. Website terms or the inquiry checkbox are not a model release. Tell us if work must stay private; privacy restrictions should be recorded in the project agreement.
11.4 The rights granted do not include standalone redistribution of third-party assets or uses beyond the agreed license. Client materials remain the client's or their owners' property. You give us the permission reasonably needed to produce and deliver the commissioned work, not a blanket right to repurpose confidential material.
ARTICLE XII — CLIENT RESPONSIBILITIES
12.1 Provide accurate contact and project information, timely materials and feedback, and a person authorized to make project decisions. Arrange the location access and permissions expressly assigned to you, including participant permissions and parent or guardian consent where required. You cannot grant rights on behalf of someone you do not represent.
12.2 We remain responsible for pilot qualifications, flight decisions, FAA compliance and permits or releases we expressly agree to obtain. Client permission does not replace government authorization. Responsibilities for venue permits, notices and location or model releases should be allocated in writing before production.
12.3 Disclose confidential areas, people who should not be recorded, access limitations and intended publication restrictions before filming. Delays caused by missing access or materials may affect the schedule; any additional charge must be disclosed and agreed. Each party must follow applicable law, including privacy, recording and property-access requirements.
ARTICLE XIII — PROMOTIONS AND OFFERS
13.1 Invited sample clients, friends and family, and seasonal recipients may receive a voucher or offer with its own stated eligibility, scope and validity period. A code or request does not by itself guarantee an available date or confirm a booking. We confirm the applicable offer and booking details before work begins.
13.2 The free first listing sample is limited to one per business within Northern New Jersey and New York City, subject to availability, with no obligation to buy paid work. Request it through the sample request form; a request is reviewed before scheduling. The advertised sample delivery promise is two to three days after the agreed shoot.
13.3 Student services retain the rates and inclusions shown on their page, with current .edu verification where stated. An offer does not reduce an already accepted paid package or authorize an undisclosed charge. Do not assume offers combine unless their stated terms allow it.
13.4 Changes or withdrawal of future promotions do not remove an offer already accepted for a confirmed booking. Free promotional vouchers are not purchased gift cards and have no cash redemption value except where law requires. A paid gift certificate would require its own lawful terms; these promotional restrictions do not apply to one.
13.5 A sample or discount does not require a favorable review. Any requested endorsement must be honest, and a material free-product or discount relationship must be disclosed where required.
ARTICLE XIV — TEXT MESSAGE PROGRAM
14.1 DC Visual Productions LLC sends opted-in project scheduling and reminders, project and delivery updates, and occasional promotions or seasonal offers. To opt in through our contact form, provide your mobile number and separately select the optional SMS consent box. Agreeing to service terms, providing a phone number or submitting an inquiry does not itself give SMS consent.
14.2 Consent is not a condition of purchase, a quote or hiring us. Message frequency varies. Message and data rates may apply. Provide a number you are authorized to enroll and tell us if it changes. Email and phone contact remain available without SMS enrollment.
14.3 Reply STOP to opt out or use any other reasonable request to stop, including email to dylan@dcvisualpro.com or a call to (862) 203-8085. We honor requests as soon as practicable and no later than ten business days, or sooner where required. A single non-promotional confirmation may be sent. We do not require a particular keyword as the only way to withdraw consent.
14.4 Reply HELP for assistance or contact the email or phone above. Messages may be delayed or not delivered; carriers are not liable for delayed or undelivered messages. Do not use this program for emergencies or rely on a text alone for an urgent safety change.
14.5 Mobile numbers and SMS consent information are not sold, rented or shared with third parties or affiliates for their marketing or promotional purposes. Providers may process them to operate our messaging program. The Privacy Policy explains consent records and data handling.
ARTICLE XV — LIABILITY
15.1 We are responsible for performing agreed services with reasonable care. Our current general business liability insurance does not cover drone operations. Separate drone liability coverage must be confirmed for a flight project before work proceeds; a general business certificate is not proof of drone coverage. Coverage depends on the actual policy, limits, conditions and exclusions. Certification and insurance do not eliminate legal responsibilities.
15.2 For business-to-business projects only, our liability for ordinary breach causing purely economic loss is limited to the amount paid for the affected project. This cap does not apply to personal, family or household clients, free services, bodily injury, death, physical property damage, fraud, willful misconduct, gross negligence, breach of confidentiality or data-protection duties, or liability that cannot lawfully be limited.
15.3 Nothing in these terms waives rights or remedies under applicable consumer-protection law, excuses unlawful or negligent flight operations, restricts a regulator's authority, or binds an injured third party who has not agreed to a contract. Any signed project-specific allocation of risk must comply with applicable law. A refund provision is not an exclusive remedy where the law provides otherwise.
ARTICLE XVI — EVENTS OUTSIDE OUR CONTROL
16.1 An extraordinary event beyond a party's reasonable control may delay performance, such as severe weather, an unexpected government restriction, emergency venue closure or a genuine emergency. The affected party must notify the other promptly, take reasonable steps to reduce the impact and resume safe, lawful performance when possible.
16.2 Ordinary lack of funds, avoidable maintenance failures, missing permissions a party should have obtained, or that party's negligence do not automatically qualify. A safety cancellation is evaluated under the specific facts and Articles IV through VI.
16.3 We first seek a mutually acceptable reschedule, with the deposit carried over. If the affected work cannot reasonably be rescheduled, either party may end that unperformed portion and payments allocated to it are refunded. Completed, usable work remains payable at the agreed amount. We provide an accounting and do not charge twice for the same loss. Non-waivable remedies remain available.
ARTICLE XVII — INDEMNITY
17.1 For business-to-business clients only, the client is responsible for third-party claims to the extent caused by its unlawful supplied content, its negligent or intentional misconduct, or its material breach of permissions it expressly agreed to obtain. This includes reasonable, documented defense costs only to the extent recoverable under applicable law.
17.2 This obligation does not cover our or our crew's negligence, misconduct, independent infringement, flight operations or breach, and it does not impose a blanket indemnity on personal, family or household customers. Responsibility is allocated according to each party's contribution to the claim.
17.3 We will promptly notify the client of a covered claim and cooperate reasonably in its defense. No settlement may admit the other party's fault, impose a non-monetary obligation or leave it without a release without its written agreement. Any defense arrangement must respect applicable insurance rights and obligations.
ARTICLE XVIII — GOVERNING LAW AND DISPUTES
18.1 New Jersey law governs these terms, while preserving mandatory protections that apply to the transaction or consumer. A dispute may be brought in a court with jurisdiction; nothing here prevents an eligible small-claims case or requires a consumer to give up a legally available forum.
18.2 Please contact us so we can try to resolve concerns in good faith. This is not a mandatory waiting period, does not shorten any legal deadline, and does not prevent urgent relief, a regulator complaint, a payment dispute or an honest review. These website terms do not impose arbitration or a class-action waiver.
18.3 An unenforceable provision does not expand anyone's obligations; the remaining lawful provisions continue only to the extent permitted by law. These terms, the accepted booking or quote and any signed project agreement concern the specific service purchased. A specific signed provision controls a conflict, subject to applicable law; statutory rights and claims based on unlawful representations remain intact.
ARTICLE XIX — CHANGES TO THESE TERMS
19.1 The version presented and accepted for a booking applies to that booking. We may update this page for future transactions, identifying the revision date and version. A later website edit does not retroactively change an existing project.
19.2 Changes to an existing scope, price or other material project term require agreement. We can provide a copy of the applicable terms on request. Inquiry terms acceptance records are separate from booking confirmation and optional messaging consent.
ARTICLE XX — CONTACT
20.1 DC Visual Productions LLC serves Northern New Jersey and New York City. Email dylan@dcvisualpro.com or call (862) 203-8085 for bookings, cancellations, accessibility assistance, questions about these terms or a copy you can retain. A postal address for formal correspondence is available on request; this does not restrict legally valid service or notice.
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